Really regret that I missed it; the recording is not yet published (which, is not unreasonable).
They did publish the slide show, and I’m excited by what’s on some slides such as:
- Slide 9 (Customer Service Reps can have api access to two social accounts)
- Slides 12, 13, 14 on visual process builder
- Slide 33 (VisualForce Mapping)
Definitely a webinar worth watching once the recording is posted, for presentations without the voice-over are a pale imitation.