I’m pleased to announce that I’ve started as a Salesforce Admin & Junior Developer for many-month migration project for a rather DC-heavyweight client: US Department of Homeland Security’s US Immigration & Citizenship Services.
USICS consists of approximately 19,000 federal employees and contractors working at 223 offices around the world.
About 500 of them work in call 3 centers tending to the case management and efficient stewardship of the process of naturalization, and verifying that US citizens are legally authorized to work by virtue of that citizenship..
The E-Verify program I’m working on produces Employment Authorization Documents (EAD) for would-be employees seeking to prove that they can be hired legally. And Salesforce will be helping those call agents at every step of the way.
While I wait for my Public Trust Security Clearance
I can’t personally log in to any system with production data in it. So I spend my sprints vetting/validating field mapping documents, and getting into spirited and healthy debate about what real world situation is being modeled, and what are the best data types to use — you know the sameness-but-strongly-different fault line that often cleaves software targeting the same markets & domains. And then, I can that the results of our debate and appropriately tool the metadata of Salesforce to house first testing data, and then by the time there’s production data, I’ll have my Clearance.
Project Management in TaskRay is simply too wonderful. It does take a little bit of time to configure properly. But it’s so sleek and aesthetically pleasing.
See this Gallery.
One of the great things about having non-profit clients is that the donates 10 free licenses, a donation the same size (if not the same $ value) as the Salesforce.org non-profit donation. So all your users get this very fancy tool, for free. Fun all around.
This is brief. Gotta get back to analyzing data flows. Two new clients this week.