I’m trialing some telephony options for a client on G-Suite. CloudCaller.io and DialPad, in addition to the possibility of a Twilio custom job. I’ll be reporting back more on these soon.
But I have to say, DialPad has impressive capabilities. The transcription is pretty accurate – and more impressively, it identifies interesting questions between the caller/agent and the call recipient.
This was with a girlfriend of mine from college, so it was unusually long, and not commercially focused. But it’s a little creepy to think about how much of our conversation The Machines are listening to. They’re certainly getting familiar with how we speak in practice if not our inner souls.
More on #DialPad, CloudCaller and integrating both of these with Salesforce coming soon.
Oddly enough, few of my clients use Slack. MSFT Teams seems, improbably, more prevalent. Still I remember it fondly from back in 2015/16/17 — and this description makes me want to find an instance to see it for myself.
#Zapier is an amazing company — the offering is robust and grows (seemingly) daily; they take security seriously, and there are lots of little signs that this is an org-cultural value of the highest importance.
That said, when looking at declarative point-and-click integrations, if it’s App X to Zapier to App Z, isn’t Salesforce to Office 365 even simpler?
I’ve been tending to the training needs of a cohort of users with widely divergent skill sets. So the AppExchange TrailTracker offering has been a god-send. And I have a Process Builder automation flow triggered by the creation of a new instance of the junction object User-Badge, which happens when I curate a Trailmix module that I feel is well suited to one of my students.