Comcast wants to fix one of the things you hate most about its service

Comcast goes #Uber. May the location-based component of the app be more reliable than that of the U.


Is Comcast really making an effort to improve its customer service? Given how its recent push to improve its image has coincided with its efforts to merge with Time Warner Cable, we remain skeptical. That said, it looks like the company is taking some steps to fix one of the absolute worst aspects of its customer service: Waiting around for cable technicians who may or may not show up on time.

View original post 267 more words